Customer Portal Upgrade – Planned Downtime

by Apr 4, 2023

We would like to inform you that our customer portal will be undergoing a scheduled maintenance and will be temporarily unavailable on Wednesday, April 12, 2023, between 10:00am and 11:00am CEST. We apologize for any inconvenience this may cause.

During this downtime, we will be performing essential maintenance work to improve the functionality and security of our customer portal. This includes updating our servers, fixing any bugs, and implementing new features to enhance your experience.

The following services and features won’t be available during that time:

  • the whole web GUI and its functions
  • the API, which can be used to generate licenses on-the-fly
  • THOR Cloud scan runs via THOR Seed (because the use the API)

We understand that our customer portal is an essential part of your daily business operations, and we assure you that we will do everything we can to minimize the impact of this downtime. We anticipate that the maintenance will take no longer than an hour, and we will endeavor to have the service back up and running as soon as possible.

We appreciate your understanding and patience during this maintenance window. If you have any questions or concerns, please don’t hesitate to contact our support team at

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